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Privacy Policy

Heritage and Country
Harpenden, AL5
United Kingdom

Heritage and Country is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you contact us or use our services.

1. Information We Collect

We collect only the information that is necessary for us to provide our services. This may include:

  • Your name, email address, telephone number and any details you provide when making an enquiry.
  • Information related to your sporting interests, travel preferences and group requirements.
  • Communications between you and Heritage and Country.
  • Technical data such as browser type, IP address and device information collected through website analytics.

2. How We Use Your Information

Your information is used for the following purposes:

  • To respond to your enquiries and discuss potential sporting arrangements.
  • To introduce you to third party suppliers who may provide sporting, accommodation or transport services.
  • To maintain administrative and billing records.
  • To improve our website and client communications.

We do not use your information for automated decision making or profiling.

3. Sharing Your Information

We only share your personal information when it is necessary to progress your enquiry or introduce you to a relevant supplier. Examples include estates, accommodation providers, transport companies and hospitality teams.

We do not sell, trade or share your data for marketing purposes. We may disclose information if required by law or to protect our legal rights.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Legitimate interests, to respond to your enquiries and provide introductions to suppliers.
  • Contractual necessity, when preparing information required for a potential trip.
  • Consent, when you choose to join mailing lists or request specific communications.

5. Data Retention

We retain personal information only for as long as necessary to provide our services or comply with legal obligations. Enquiry information is normally retained for up to five years unless a longer period is required for administrative or accounting purposes.

6. Data Security

We take appropriate technical and organisational measures to protect your information from loss, misuse or unauthorised access. This includes encryption, access controls and secure storage of all correspondence.

7. International Transfers

We do not transfer your personal data outside the United Kingdom unless required to introduce you to a supplier based overseas, and only with your consent.

8. Your Rights

You have the following rights under UK data protection law:

  • The right to access your personal information.
  • The right to request correction of inaccurate data.
  • The right to request erasure of your information where appropriate.
  • The right to restrict or object to processing in certain circumstances.
  • The right to request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details below.

9. Cookies and Website Analytics

We use two kinds of cookies and similar technologies:

  • Essential storage. A single browser storage entry (hcCookieDecision) records the choice you make on our cookie banner so we do not ask you again. It contains no personal information.
  • Analytics cookies (optional). With your consent, we use Google Analytics 4 to understand how visitors use the site - which pages are viewed, roughly where visitors come from, and whether an enquiry is sent. Google Analytics sets cookies beginning _ga. We use Google Consent Mode with consent denied by default: no analytics cookies are set unless you press Accept on the banner. IP addresses are not logged by us, and we do not use advertising cookies of any kind.

If your browser sends a Global Privacy Control signal, we treat that as a refusal automatically and the banner choice is recorded as rejected. You can change your mind at any time by clearing this site's data in your browser, after which the banner will appear again. You can also opt out of Google Analytics across all websites using Google's browser add-on.

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those external sites and recommend reviewing their policies before providing personal information.

11. Changes to This Policy

Heritage and Country may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Information

For any questions about this Privacy Policy or to exercise your data rights, please contact:
Heritage and Country
Harpenden, AL5
United Kingdom
Email: enquiries@heritageandcountry.com